Email was originally used a casual way to engage with others. However, increasingly it has become a hybrid between formal and informal business communication. In addition, with many employees working remotely, email is now the main method of interacting with colleagues.
Accordingly, it can be difficult to set the correct tone for business communication when using email. The lack of body language, such as eye contact and tone of voice, makes it impossible to interpret how a message has been received.
A well-crafted email can make the difference between a successful working relationship or potential conflict.
Using practical examples, this session will help to address these issues and guide employees in the different email styles.
Topics include:
• The advantages and disadvantages of email as a communications tool
• When is email the best form of communication
• Understanding your audience, its needs, and expectations
• Language, tone, and timing
• The organisations policies and procedures
• Cc, Bcc, and confidentiality issues
• GDPR and data requests
• Addressing misinterpreted emails
• Managing your mailbox