Are there people on your retail team who aren’t living up to their potential? You want everyone on your team to be happy, confident, and dynamic, but right now they’re just doing ok. Something needs to change. If you want everyone on your team to reach their full capability and boost their performance, you could try out some coaching skills.

A leader with coaching skills can support employees to make changes and achieve their potential. You need good questioning and listening skills to be a successful coach, and this course will show you some useful techniques. You can also use a handy framework known as GROW to help you coach people effectively.

By the end of this course, you’ll be able to:

• Explain what coaching skills are and how you can successfully use them in retail
• Recognize effective questions and listening techniques to be a great coach
• Apply the GROW model of coaching so you can coach retail employees effectively

Why take this course?

Coaching is a key leadership skill. This course is ideal for team leaders, store managers, or retail managers who may find themselves in a coaching role with retail employees. You’ll learn about the process of coaching in a retail environment, the best kinds of questions and listening techniques, and how to use the GROW model to coach successfully.

10 mins | SCORM | Takeaway Tasks